Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Buttons not responding | TV frozen, software issue, hardware failure | Unplug TV for 2 minutes, then restart. Check for software updates |
| Power button not working | Power supply issue, main board failure | Check power cable connection. Try different outlet. Contact support if persistent |
| Volume buttons stuck | Physical obstruction, button mechanism failure | Clean around buttons. Use remote control as alternative |
| Menu not accessible | Software glitch, remote interference | Restart TV. Ensure no stuck buttons on remote |
| Input button not switching | No signal detected, input source issue | Check connected devices. Ensure cables are properly connected |
| All buttons unresponsive | Complete system freeze, hardware failure | Perform hard reset. Unplug for 5 minutes. Contact technical support |
Reset Procedures
- Soft Reset: Unplug TV from power for 2 minutes, then restart
- Factory Reset: Settings > System > Advanced system settings > Factory reset
- Hard Reset: Press and hold power button for 15 seconds (if available)
- Software Update: Settings > System > System update > Check now
Remote Control Guide
Power Button
Turns TV on and off. Red button typically located at top of remote. Also controls connected devices in some setups.
Navigation Buttons
Circular directional pad for moving through menus and apps. Center button selects highlighted items.
Volume Controls
Dedicated volume up/down buttons. Often paired with mute button for quick audio adjustments.
Channel Controls
Channel up/down buttons for live TV viewing. Also used for menu navigation in some contexts.
Shortcut Buttons
Quick access to popular streaming services like Netflix, Hulu, Amazon Prime, and Disney+.
Settings Button
Direct access to Roku TV settings menu. Asterisk (*) button provides additional options.
Remote Button Functions
Home Button
Returns to Roku home screen from any app or input
Back Button
Returns to previous screen or exits current menu
Options Button
Accesses additional settings and features (asterisk *)
Search Button
Opens universal search across all streaming services
Input Button
Switches between HDMI, AV, and other input sources
Mute Button
Instantly mutes and unmutes TV audio
Manual Downloads
Current TCL Roku TV Models
6-Series
Premium 4K QLED Roku TV
5-Series
4K QLED Roku TV
4-Series
4K HDR Roku TV
3-Series
HD Roku TV
Previous TCL Roku TV Models
P-Series
Previous Premium Models
S-Series
Standard 4K Models
C-Series
Curved Screen Models
US-Series
US Market Specific