Initial Setup Guide
Items Included:
- TCL Smartphone
- USB-C Charging Cable
- Wall Charger Adapter
- SIM Ejector Tool
- Quick Start Guide
- Protective Case
Step-by-Step Setup
- Insert SIM Card: Use the SIM ejector tool to open the SIM tray and insert your nano-SIM card.
- Power On: Press and hold the power button for 3 seconds to turn on your TCL phone.
- Language Selection: Choose your preferred language from the available options.
- Connect to Wi-Fi: Select your Wi-Fi network and enter the password to connect.
- Google Account: Sign in with your Google account or create a new one.
- Security Setup: Set up screen lock (PIN, pattern, or fingerprint).
- Data Transfer: Transfer data from your old phone using the provided migration tool.
- Complete Setup: Follow the remaining on-screen instructions to complete the setup.
Specifications
| Model Series | TCL 20 Pro 5G |
| Display | 6.67" AMOLED, 1080 x 2400 pixels |
| Processor | Qualcomm Snapdragon 750G 5G |
| RAM | 6GB / 8GB |
| Storage | 128GB / 256GB (Expandable via microSD) |
| Camera System | Quad Camera: 48MP main + 16MP ultra-wide + 5MP macro + 2MP depth |
| Battery | 4500mAh with 18W Fast Charging |
| Operating System | Android 11 with TCL UI |
| Connectivity | 5G, Wi-Fi 6, Bluetooth 5.1, NFC |
| Security | In-display Fingerprint Sensor, Face Unlock |
| Dimensions | 164.2 x 76.6 x 8.8 mm |
| Weight | 190g |
Warranty Information
- Standard Warranty: 1 year manufacturer warranty
- Battery Warranty: 6 months
- Additional Coverage: Optional extended warranty available
For warranty service, contact TCL Customer Support at 1-877-300-8837 or visit TCL.com/support
Key Features
NXTVISION Display Technology
TCL's exclusive NXTVISION technology enhances display quality with improved color accuracy, contrast, and HDR support for an immersive viewing experience.
5G Connectivity
Experience ultra-fast download and streaming speeds with 5G connectivity, enabling seamless browsing, gaming, and video calls.
Quad Camera System
Advanced quad-camera setup with AI enhancement for professional-quality photos in various lighting conditions and scenarios.
Smart Key
Customizable smart key for quick access to your favorite apps, functions, or shortcuts with a single press or long hold.
Audio Expertise
Superior audio quality with dual speakers, DTS:X® 3D surround sound, and professional audio tuning for rich, immersive sound.
Long-lasting Battery
4500mAh battery with AI power management and 18W fast charging technology for all-day usage and quick recharging.
Camera Features Explained
Night Mode
Advanced low-light photography with multi-frame processing for clear, bright night shots
Portrait Mode
Professional bokeh effects with adjustable background blur and studio lighting effects
Ultra-wide Angle
120-degree field of view for capturing landscapes, architecture, and group photos
Macro Photography
Close-up shots with detailed focus on small subjects and intricate details
AI Scene Detection
Automatic optimization of camera settings based on detected scenes and subjects
Pro Mode
Manual controls for ISO, shutter speed, white balance, and focus for professional photography
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't turn on | Battery drained, power button issue | Charge for 30 minutes, then try powering on. Check power button functionality |
| Poor battery life | Background apps, screen brightness, weak signal | Close unused apps, reduce brightness, enable battery saver mode |
| No network connection | SIM card issue, network settings, coverage area | Reinsert SIM card, check network settings, restart phone |
| Overheating | Heavy usage, direct sunlight, faulty apps | Close demanding apps, remove case, avoid direct sunlight |
| Slow performance | Storage full, too many apps running, outdated software | Clear cache, close background apps, update software |
| Camera not working | App permissions, software glitch, hardware issue | Check camera permissions, restart phone, update camera app |
Common Error Messages
- No SIM Card: SIM card not detected - Reinsert SIM card or contact carrier
- Storage Full: Insufficient storage space - Delete unused files or move to cloud storage
- App Not Responding: Application frozen - Force close app and restart
- Charging Slowly: Slow charging detected - Use original charger and cable
- Network Error: Connection issues - Check Wi-Fi/mobile data settings
- Fingerprint Error: Sensor not working - Clean sensor and re-register fingerprints
Manual Downloads
Current Model Manuals
TCL 20 Pro 5G
6.67" AMOLED 5G Smartphone
TCL 20 SE
6.82" Large Display Phone
TCL 20 L
Mid-range Smartphone
TCL 20 5G
Affordable 5G Smartphone
Popular Previous Models
TCL 10 Pro
Flagship 2020 Model
TCL 10 L
Budget-friendly Model
TCL Plex
2019 Premium Model
TCL 10 5G
First TCL 5G Phone